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Overview
This eBook describes what AI really is, how it impacts WFM today, and where the future is taking us.
It also covers the current state of AI, the true benefits of AI, the AI tools CXone WFM offers today, the future of augmented intelligence in WFM, and real-life augmentation and support (not artificial).
CXone WFM forecasting
Proper forecasting can reduce expenses by optimizing your workforce to increase service levels, customer satisfaction and employee morale.
Scheduling in CXone WFM: Maximizing efficiency and boosting flexibility
Scheduling shifts in the contact center can be difficult. Circumstances can cause sudden changes, like moving scheduled activities when things are frenzied or adding a training session when you have enough employees to meet staffing requirements.
Get the most out of CXone WFM Intraday Management software
This guide provides a general description of the CXone WFM’s intraday management and real-time adherence (RTA) functionality and a collection of suggestions to address common scenarios during usage.