Overview
AI is everywhere, but what’s its real potential for taking CX to the next level? In this session we move past the AI buzz to look at how AI-driven CX approaches are allowing organizations to innovate and transform customer and employee experiences, and business processes, including:- Personalizing consumer-agent conversations
- Delivering predictive and proactive engagement
- Enabling complete self-service journeys
- Ensuring consistency across every customer interaction
- Increasing visibility to CX and EX across the organization
