Overview
Aberdeen reports in a 2024 survey that companies that use AI and automation see a 50% improvement in customer satisfaction. That’s just the tip of the iceberg for companies that take a CX-forward approach.
Organizations that put CX front and center in their strategy see clear gains in metrics across the board over those organizations that do not. And AI is today’s critical tactic to create these extraordinary customer experiences that put companies ahead of their competition.
Data points from leading industry analysts in this infographic show how far ahead companies are when they put CX first.
See the large ROI of CX first when:
- AI optimizes customer engagement for fast, personalized service and business gains
- CX orchestration seamlessly connects all interactions to create loyal customers
- Employee experience strategies retain talent and empower agents for robust business growth
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