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FAQs for Hubs: Seamless Enterprise Connections
CXone Mpower Hubs
Seamless enterprise connections with Hubs
Easily unify data across all customer journey touchpoints with intuitive, low-code CXone Mpower Hubs. Fully enable your enterprise, from intent to fulfillment.
The world’s best brands trust NiCE to power 15B+ interactions a year
Deliver a unified customer experience
Hubs turn complex, time-consuming custom integrations into simple, automated workflows that help teams focus on results, not maintenance. Streamlined connections between front and back office teams eliminate data silos for easier collaboration.
Whatever your needs, there’s a Hub for that.
Scale quickly and easily
Gain total flexibility and expand as you grow on a unified AI platform. Plug and play into existing systems and connect third-party apps. Simply drag-and-drop components into workflows or bring your own data models and build your own capabilities.
Reduce service gaps
Achieve true digital transformation by eliminating siloed organizational structures, processes, and tech architectures with fully connected intelligence at your fingertips.
Optimize agent productivity
Help your employes shine. Give agents the data they need when they need it. Improve resolutions and decrease average handle time with an open framework of hubs and 40+ apps.
Create cohesive, satisfying experiences
Deliver faster, seamless experiences, at scale so customers experience exceptional continuity, personalization, and proactive engagement with every interaction.
Agent Assist Hub Supercharge your agent assist app of choice
Bring together third-party or your own custom-built agent assist solution into one seamless interface. Give your agents real-time answers, knowledge suggestions, auto-summaries, and live guidance all in one place.
Integrate with all major CRMs to get agents the data they need without inefficient searches through multiple interfaces. The right information is delivered to a single interface. You can even use CRM data to refine routing.
The tools to integrate with your IT landscape are at your fingertips. Use a low-code interface to create, manage, and scale integrations in one place. One option is UCaaS pre-built adapters that quickly facilitate expert access in minutes.
Connect any Speech-to-Text and Text-to-Speech solution to turn spoken interactions into actionable insights. Manage all your transcription services in a single location. With low-code integration, you’re up and running fast.
Virtual Agent Hub Smooth, simple AI bot orchestration
Use the virtual agent of your choice to handle routine requests while your agents focus on moments that matter. With seamless handoffs and coordination between virtual and live agents, you deliver consistent, exceptional experiences.
Engagement Hub Unify Interactions from ACDs, CRM, UCaaS
Bring all your interactions from other systems onto one platform. Experience the full value of CXone Mpower and simplify your cloud journey without replacing what already works.
Experience platform administration made easy. Enable seamless and secure user provisioning across all customer environments through robust SCIM integration.
LLM Hub Simply connect to your LLMs
Plug in your own Large Language Models for even more flexibility, while still taking full advantage of CXone Mpower’s platform intelligence.
Knowledge Hub Make every conversation smarter
Connect any knowledge base to your CX AI capabilities to deliver fast, meaningful responses to customers. Built for continuity, Knowledge Hub understands context, remembers conversations and enables live and virtual agents to respond accurately.
Hubs make up a comprehensive framework that streamlines connecting solutions. With pre-integrated or customized solutions, Hubs empower you to easily and quickly connect applications with the CXone Mpower platform, eliminating data silos in the process.
Connected solutions can be third-party or custom that support REST APIs.
Hubs help you optimize business operations and improve efficiency of integration as well as long term maintenance.
Connections can be CRMs, virtual agents, bots, knowledge bases, transcription or other agent assist tools, compliance systems, and more, for easy access and use with the CXone Mpower platform through low-code integration.
Hubs offer intuitive, low-code interfaces, that guide you through the connection process and enable you to simply drag-and-drop components into workflows, greatly reducing complexity and maintenance efforts.
Virtual Agent Hub streamlines connecting with voice and digital intelligent virtual agents and bots. They can take over routine, mundane tasks, enabling human agents to focus on more complex interactions that require personal attention.
Using virtual resources makes 24/7/365 availability an affordable reality and greatly increases flexibility to scale operations faster, when needed.
Transcription Hub automates speech-to-text and text-to-speech processes. It allows agents to focus on customers instead of manual notetaking and reduces average handling time.
Yes, all of our Hubs are designed for ease of use, with a low-code interface that allows business users without much coding knowledge to manage and adjust integrations.
