Automate Agent Notetaking to Save Time and Costs While Improving CX

Overview

Many contact centers today look to their agents to provide a detailed accounting of what happens during each interaction. Agents are responsible for accurately and consistently capturing every detail from why the customer contacted the business, what was the outcome of the call, to what actions were taken during the interaction. Yet writing summaries manually is time-consuming and often inaccurate which can result in significant costs for an organization over time. Read this white paper and learn how Enlighten AutoSummary’s generative AI technology can: