Blog

​NICE was named a leader in Everest Group's RPA PEAK Matrix report for the second consecutive year. Everest Group highlights, as an area of strength, NICE RPA's vision to develop solutions tailored for man working with machine. Other areas of strengths identified in the report are the numerous product innovations which NICE RPA released in the past year.

Artificial intelligence (AI) and Robotic Process Automation (RPA) are two of the most successful technologies for organizations to achieve the seemingly incompatible goals of increasing customer satisfaction and employee morale while reducing operational costs.

Our vision for Robotic Process Automation (RPA) at NICE has always centered around providing enterprises with the tools they need to improve performance, wellbeing and motivation in the workplace. We were interested in finding out whether this message resonated with the employees who use technologies such as ours in an enterprise setting, so we conducted research about employee perceptions of RPA.

Adoption of Robotic Process Automation (RPA) is soaring in most industries, a trend that is creating enormous demand for professionals with the technical and business skills to drive through successful automation projects. We are answering this demand with a range of training, knowledge resources and programs to help our customer and partner communities to successfully scale their attended and unattended automation initiatives.

In a series of multi-media research reports, globally acclaimed and bestselling author, Prof Dan Ariely, sheds some light on psychological insights which can rejuvenate and bolster the dynamic between human employees and desktop robots.

We have expanded and enhanced our Robotic Automation community to integrate with one of the largest global networks for RPA education and enablement, supporting the growth and professional development of the RPA industry.

It’s been a journey, a journey of intensive development and innovation, and one where we have now released NICE RPA version 7.0, a culmination of innovative tools and features contributing new levels of value to the market. Even though we are on the brink of a technological revolution with an outbreak of many variations of AI driven technology hitting the market, at NICE we have stood by our vision of creating intelligent automation technology to specifically enable the organization’s people. You see, we believe in the unlimited potential of the human workforce, and our inspiration to create new generation automation technology is built with the intention to enable the human workforce to reach its best potential. After all, the workforce of tomorrow will entail the full collaboration and coexistence between human and virtual robotic employees.