Overview
Opus survey findings show that, although enterprise decisionmakers recognize that their customers and prospects increasingly contact them through digital channels, companies consistently underutilize conversational and digital interaction data that could be key to improving those digital experiences. In this session, experts from Opus Research and NiCE discuss how you can leverage your company’s existing people, technology, and data in order to transform self-service into customer empowerment opportunities, listen to and understand customer conversations to provide better experiences, and meet customers whenever, wherever, and however they want.
