Overview
How can newer technology improve today’s digital-first customer experiences (CX)? Where is artificial intelligence (AI) making a difference?
Customer experience strategy and operations are undergoing a massive evolution, relying less on phone calls and in-person engagements in favor of digital and self-service. Leading companies focused on CX transformation understand the power technology lends to their efforts and are investing in solutions such as analytics and AI to improve customer experience.
This exclusive report from CRM Media, sponsored by NICE CXone, surveyed 300 customer service managers to uncover CX best practices and strategies to drive results.
To understand how leading companies have embraced technology to deliver a superior customer experience, we examine the best practices and strategies of enterprises across three stages of digital excellence.
Survey findings reveal key differences between innovators from developing organizations:
- Creating connected, intelligent interactions for frictionless digital journeys
- Utilizing AI and automation to improve customer experience
- Shifting rapidly to self-service to reduce customer effort and call volumes
- Sharing insights and data across employee teams and across the enterprise
Get the report today to see what it takes to level up for exceptional CX!
