White Papers
DMG report lists NICE #1 for market share in Interaction Analytics
DMG Consulting’s 2023 report on “Interaction Analytics for the Enterprise” examines the top 10 speech analytics providers in the industry. NICE is ranked #1 for market share by seats.
Read the report to learn about the trends, challenges and opportunities in interaction analytics technology, and why interaction analytics is considered a must-have for contact centers of all sizes.
Download the report.
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Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally
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Keep customers engaged in conversation from onboarding to installation, service, and retention
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Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience
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Turbocharge supervisors to make agile decisions, streamline workflows and improve performance
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Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
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Automatically detect automation opportunities, and effortlessly build automation processes as needed
Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce
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Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
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Unlock complex data with generative AI for CX leaders
Dashboard & Reporting
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Discover actionable insights from omnichannel customer feedback to improve customer satisfaction
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Analyze every interaction to understand operational trends and agent performance
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Understand and confidently select the processes that will contribute most to your performance success
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A unified agent workspace provides everything agents need to handle all interactions
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Empower agents to provide better experiences
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Leverage AI and automation to increase agent retention
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Protect your consumers with pre-built compliance solutions
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