Optum has implemented CXone for organizations with and without an existing customer experience platform.
View storyCustomer Experience (CX) Case Study: Maxicare
Maxicare selected NICE Command Center Operations, a Managed Service from NICE Value Realization Services (VRS) to help structure their use of WFM.
Customer Experience (CX) Case Study: Clearlink
Clearlink is a technology company specializing in customer acquisition across various home service verticals such as TV, Phone, internet, home security, and medical insurance.
University-based Health Care Center
The nearly 400 contact center agents at a south Florida university-based medical system schedule appointments, page physicians, handle patient and customer service issues and initiate patient outreach.