Overview
Customer service jobs can feel isolating: just an agent and a computer - and the only time agents get help from a supervisor is when a customer is shouting for one. That's not how things should be.
In this webinar, we discuss how Enlighten Copilot for Agents and Supervisors can give your employees the help they need and become trusted partners to deliver CX excellence across every touch point and interaction. Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.
Discover how integrating AI copilots into your contact center strategy can revolutionize customer service, boost agent morale, and align operational goals for sustained success.
Learn what the right Copilot can do for CX:
- Bridge the tool disparity gap to assist agents and supervisors with critical tasks
- Reduce emotional toll and stress on agents with cutting-edge sentiment analysis
- Streamline workflows and customer information retrieval for faster resolutions
- Offload mundane tasks with accuracy, freeing agents for higher-value interactions
Not all AI copilots are created equal
Amidst the challenges customer service employees face – grappling with excessive workloads, juggling an array of tools, and expending valuable time on mundane tasks – Enlighten Copilot serves as the ultimate CX employee AI solution.
AI for CX For Dummies, NICE Special Edition
Explore the power of AI and learn about its potential in AI for CX For Dummies, NICE Special Edition. When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience (CX) seamlessly and effectively.
The Supervisor Opportunity – Using AI to Reposition the Role from Operational to Strategic
This whitepaper delves into a unique perspective often overlooked by contact center vendors, focusing on the crucial role of supervisors in enhancing customer experience (CX).