For many contact centers, workforce management technology investments have historically been consumed by forecasting and scheduling betterment rather than long-term planning efforts.
As a result, many workforce managers have not realized the total ROI achievable with forward-looking planning. Utilizing long-term planning at your contact center equates to uncovering the hidden financial benefits and opportunities to better meet your customer service needs and SLAs.
This white paper describes how NICE WFM Enhanced Strategic Planner (ESP) helps contact centers capitalize on their full long-term planning potential by providing the answers and insights needed to make better workforce planning decisions for long-term success.
