In today’s fast-paced digital landscape, delivering exceptional customer experiences has become crucial for business success. As companies strive to meet the ever-evolving needs and expectations of their customers, they are turning to AI-driven solutions to gain deeper insights into customer interactions and empower employees to deliver more personalized and efficient service. Automatic Speech Recognition (ASR) is a foundational component of the AI-powered products and features that are propelling these companies forward. In particular, recent advancements in real-time ASR are rapidly driving the transformation of AI capabilities within the contact center and unlocking opportunities for deeper insights, smarter interactions, personalized coaching, and automation at scale.
