In the highly competitive market for financial services, Oregon-based Maps Credit Union recognized its out-of-date approach to contact center operations made it difficult to adequately meet membership service goals. The contact operation serves three distinct departments: general services (including deposit accounts and loans), loss prevention, and tenant screening.
Watch how introducing Enlighten AutoSummary reduces costs, improves productivity, and provides relevant information to the next agent, enabling seamless customer experiences for Maps Credit Union.
