Overview
Consumers want instant gratification—over 80% expect an immediate response to customer service inquiries. They also want personalized service—83% are more likely to do business with a company they connect with emotionally.
Discover how to empower contact center agents to deliver instant gratification in all interactions with positive, personalized micro-moments by:
- Determining the right tools, training and feedback needed to improve each agent’s ability to help customers
- Measuring results efficiently and providing guidance in real-time based on AI-powered analytics
- Ensuring knowledge management bases are optimal
- Making the escalation from self-service to live agents seamless
- Identifying the technology integrations vital to success
