Overview
Consider the four findings below and then ask yourself, “Is it any wonder contact centers have an issue with agent turnover?”
- 1. Only 12% of employees strongly agree that their company does a great job of onboarding.
- 2. Just 29% of new hires say they feel fully prepared to excel in their role after onboarding.
- 3. A mere 9% of contact centers have formal ongoing training.
- 4. 65% of employees are looking for a new job.
Find out how to deliver the kind of training that leads to agent retention and career satisfaction—because organizations with strong onboarding improve new hire retention by 82% (and productivity by 70%).
