"Knowledge Rocks!" An introduction to knowledge management in the contact center
Webinar
How empowering customers empowers and retains agents
Webinar
Many companies are struggling with issues brought on by the “Big Quit.” It’s a trend that began in 2021 and continues as record numbers of employees resign from their jobs. Contact centers are not exempt from these challenges, considering that 74% of their agents are at risk for burnout.
Learn what other organizations are doing to retain their onsite and remote agents, including:
