Overview
Many companies are struggling with issues brought on by the “Big Quit.” It’s a trend that began in 2021 and continues as record numbers of employees resign from their jobs. Contact centers are not exempt from these challenges, considering that 74% of their agents are at risk for burnout.
Learn what other organizations are doing to retain their onsite and remote agents, including:
- Empower customers with self-service options so they can resolve simple issues themselves—and get the instant gratification they want
- Provide agents with the tools they need to solve complex issues—quickly and efficiently
- Empower, engage, and train agents so they’re not lost to the “Big Quit”
