7 trainable soft skills for outstanding agents (as modeled by cartoon characters)
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Give constituents what they want: Instant gratification
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Constituents want instant gratification—over 80% expect an immediate response to customer service inquiries. In fact, 60% actually prefer self-help for simple customer service tasks. It’s why providing great self-service is often considered the single most powerful improvement contact centers can make.
Join industry experts as they reveal 3 simple steps to getting self-help (and instant gratification) right: