Overview
Ever wish you had a magic mirror to tell you what customers expect so you can provide exceptional CX? Now you do. This new in-depth 73-page report from ContactBabel identifies the frontline issues that most impact customers today and provides insight into factors driving their decisions.
Based on a survey of 1,000 consumers, “Exceeding US Customer Expectations” is essential reading for CX leaders. The report puts the customer experience at the heart of the decision-making process, quantifying the effect of customers’ choices and opinions on performance and profitability.
Here are some of the key customer insights the survey reveals:
The report also offers actionable advice for CX leaders:
Discover what your customers want so you can improve outcomes and build lifetime loyalty.
