Overview
Enlighten AI for Complaint Management identifies and managesconsumer complaints to protect organizations from reputational,financial and compliance risks. It analyzes 100% of interactionsacross all channels and accurately categorizes and routesconsumer complaints for remediation.Based on the first comprehensive framework for customerengagement, Enlighten AI for Complaint Management usesartificial intelligence (AI) derived from 20+ years of researchand development and industry experience as well as the mostcomprehensive and expansive interaction database in the world.
