Overview
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over genuine customer needs. In this new era of customer centricity, delivering exceptional customer experiences is paramount for sustained business success.
Join special guest Blair Pleasant (President & Principal Analyst, COMMfusion) and Elizabeth Tobey (Head of Marketing, Digital and AI, NICE) as they guide you through the nuances of crafting a customer experience (CX) strategy that is both digital-first and customer-centric.
This webinar will delve into the strategic frameworks essential for creating self-service experiences that truly enhance the customer journey, ensuring convenience and satisfaction. We will explore how to balance CX solutions with empathetic service design, fostering loyalty and trust.
Learn about:
- Differentiating between genuine self-service and approaches that result in negative experiences
- Designing intuitive and helpful digital self-service
- Leveraging data and AI to personalize customer interactions
- Integrating cross-channel experiences for seamless support
- Measuring success and adapting strategies for continuous improvement
Don’t miss this opportunity to transform your customer service approach and build lasting customer relationships.
Creating a consumer-led digital self-service culture with AI
Driving brand loyalty starts with knowing your customers and giving them each a VIP interaction. Winning on the digital self-service front is more important than ever, and AI is the catalyst for that.
Putting CX AI into action: A practical guide
In today’s fast-paced climate, where customer experience (CX) shapes business success, smart investments can make all the difference for your contact center.
Customer-led. AI-enhanced. Welcome to the New Digital Self-Service Landscape
According to a recent study, 81% of consumers attempt to self-serve while only 19% want to talk to a human agent. Yet the unfortunate reality is that many in that 81% will find they still need to communicate with an agent because their digital dirigible has sprung a leak.