Dutch Railways is Staying Ahead with Workforce Management and TTI

Overview

Dutch Railways (Nederlandse Spoorwegen) carries passengers point-to-point within The Netherlands as well as to several European nations beyond, and handles 4 million customer contacts annually including 2.5 million voice interactions. After years of planning, the railway implemented a complete redesign of its customer service organization around omnichannel practices.  With NICE Workforce Management and True-To-Interval (TTI), watch how Dutch Railways is revolutionizing the transportation industry.