Case Studies

CXone lets OES achieve consistent uptime and deliver business insights

Overview

Online Education Services’ (OES) was looking for a world-class software solution to support timely student engagement and growth in online enrolments. Transitioning to NICE CXone, supported by the Optus network, let OES achieve a greater level of availability, as well as uncover valuable insights into operations and streamline workforce management to deliver exceptional student experiences.

×

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

Get the excerpt
IDC Logo