Contact Center Self-Service: How Valvoline Drives Customer Acquisition & Retention
Case Studies
Case Studies
As a management consulting firm that provides contact center services to clients in the managed care sector, Engaging Solutions found that working with complicated data from state agencies and clients’ on-premise systems required some out-of-the-box thinking. Collaborating with NICE CXone and another partner, Spice CSM on a customized, automated solution, the company was able to complete a major client project in just 90 days—and achieve additional improvements in productivity and efficiency.
