Case Studies

Driving Employee Engagement and Collection Improvement

Overview

Atento is one of the top five customer relationship management (CRM) and business process outsourcing providers (BPO) in the world, and the sole leader in Latin America. With footprint in 14 countries, the company has almost 100 customer service locations with over 150k employees (43% Brazil, 41% Americas and 16% EMEA).

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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