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7 critical CX trends for your 2024 strategy: Expert insights and recommendations
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Customers remain the center of every company’s universe. Yet only 4% of consumers feel experiences have improved over the past year according to a Customer Contact Week Digital study. A staggering 57% feel they’ve gotten worse.
How do customers feel about the quality of your customer experiences (CX)? Provide exceptional experiences with this guide to seven CX trends from our experts and other key sources.
Our new “7 Critical CX Trends for Your 2024 Strategy” offers powerful insights you can adapt for your CX strategy to secure a competitive edge by winning, engaging, delighting, and keeping customers—now and in the future.
This valuable resource is designed to help you:
Get the guide to amping up your CX strategy for 2024.
