NICE CXone and Microsoft

Creating exceptional customer experiences.

NICE and Microsoft work together to transform customer interactions and business productivity with powerful, easy-to-use integrations.

NICE is an official Microsoft ISV Connect Partner and part of the Microsoft Teams Connected Contact Center Certification Program

NICE CXone Agent for Microsoft Teams

CXone Agent for Microsoft Teams is a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.

With frictionless collaboration and a customizable Teams workspace, agents can resolve complex issues faster than ever. Global, carrier-grade services safeguard every interaction and reduce costs with an easy-to-deploy integration.

All this—plus, our contact center expertise and strong Microsoft partnership—delivers the most robust contact center and Teams integration available.

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