NICE CXone and Microsoft

Creating exceptional customer experiences.

NICE and Microsoft work together to transform customer interactions and business productivity with powerful, easy-to-use integrations.

NICE is an official Microsoft ISV Connect Partner and part of the Microsoft Teams Connected Contact Center Certification Program

Powerful, easy-to-use integrations

Empower agents with access to the tools and information they need to deliver better customer service in less time.

Improve First Contact Resolution & Occupancy Rate

Improve CSAT and FCR by connecting with experts immediately, eliminating delays, escalations, and follow-up interactions.

Boost overall contact center performance

Provide a unified desktop experience that eliminates the time agents spend toggling between applications.

NICE CXone Agent for Microsoft Teams

CXone Agent for Microsoft Teams is a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.

With frictionless collaboration and a customizable Teams workspace, agents can resolve complex issues faster than ever. Global, carrier-grade services safeguard every interaction and reduce costs with an easy-to-deploy integration.

All this—plus, our contact center expertise and strong Microsoft partnership—delivers the most robust contact center and Teams integration available.

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CXone Agent for Microsoft Dynamics

CXone Agent for Microsoft Teams is a a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.

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Omnichannel Recording for Microsoft Teams

NICE Teams Recording provides complete recording coverage of all Microsoft Teams-based communications, for all Teams communication types, ensuring global regulatory compliance and delivering value in all communications. NICE Teams Recording can help you meet the demands of shifting communication preferences.

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Ebook: 10 Compliance Recording Must Haves

Learn how NICE is helping firms record all Microsoft Teams’ communications on one platform to significantly reduce TCO, simplify compliance, and eliminate regulatory risk.

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