To provide a superior customer experience, your agents (live or virtual) need access to data from one or quite often multiple CRM solutions. CRM Hub offers a low- code, fast and easy way to integrate with many CRM solutions such as Microsoft Dynamics, Zendesk, HubSpot, Kustomer, ServiceNow and others. Your agents automatically get the data they need delivered right to the agent interface, no need to spend precious time on searching through multiple screens while the consumer gets impatient waiting. Plus, the integration is two way: pull data to help the agent, then update the CRM to ensure what happened in an interaction is quickly reflected. And, you can use the data to refine routing, too.
