Agent Assist Hub

NICE CXone Agent Assist Hub is an interface that streamlines integration with native, third party and custom tools that help agents to do their best. Think of proactively providing agents with answers to customer questions in near real-time, offering up knowledge base content without having to search for it. Provide them with tools that automatically summarize interactions; no more note-taking, they can focus on the consumer and save handle time in the process. Real-time Interaction Guidance can even help with improving hard to train soft skills like active listening or building rapport - it's like giving every agent a personal supervisor that permanently monitors and provides constructive feedback.