Wallboards allow contact centers to have a visual overview of real-time performance. This display tool creates accountability for the employees and a quick summary of the status of the contact center.
Wallboards are a great addition to the contact center floor of the center because of the motivation it offers to the employees. They are customizable to fit any measurable goal. Wallboards can display:
NICE CXone is the market leading call center software used by thousands of customers of all sizes around the world to help them consistently deliver exceptional customer experiences. Our performance management solutions provide the information operations leaders need to monitor, analyze, and continuously improve contact center performance. CXone is a cloud native, unified suite of applications designed to help a company holistically run its call (or contact) center operations. CXone includes:
Omnichannel Routing – routing and interaction management that empowers agents to positively and productively interact with customers in digital and voice channels. These solutions include an automatic call distributor (ACD), interactive voice response (IVR), interaction channel support and proactive outbound dialer.
Workforce Engagement – unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance customer experience and reducing labor waste. These solutions include workforce management (WFM), quality management (QM), recording, and performance management (PM).
Customer Analytics – turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. These solutions include interaction analytics, customer surveys, reporting and performance management.
CXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These integrations provide a holistic call center software solution capable of elevating customer experiences for companies of all sizes.
