People today are more connected, digitally, than ever before. Digitalization and technological advancements have fueled the adoption of connected devices, which are expected to reach nearly 31 billion units by 2024.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Capabilities
Solutions
Support & Assistance
Workflow Orchestration
Workforce Augmentation
Service Automation
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
People today are more connected, digitally, than ever before. Digitalization and technological advancements have fueled the adoption of connected devices, which are expected to reach nearly 31 billion units by 2024.
Demand for self-service is soaring. Consumers expect more than ever, beginning with the 24/7, always-available convenience of finding solutions to their problems themselves. Though most businesses now offer at least one self-service app, a Gartner survey found that just one in 10 customers report resolving their issue using self-service entirely.
Over a year in to the COVID-19 pandemic, more people are working from home than ever before. Remote work was far from the norm before the pandemic—about 4.7 million U.S. employees, or about 17% of the workforce, worked from home full-time (more than five days a week). By spring of 2021, however, that number had increased to 44%. As experts at McKinsey wrote: “The virus has broken through cultural and technological barriers that prevented remote work in the past, setting in motion a structural shift in where work takes place.”
Our experts help you understand customer lifetime value and how to increase that value with NiCE CXone for call centers
There’s no question that the COVID-19 pandemic has been harder on some segments of the population than others, and researchers have documented a huge spike in vulnerable customers as a result. In fact, one study found that fully 53% of adults display some characteristic of vulnerability, in large part due to layoffs, reduced hours at work or low financial resilience.
A contact center is no longer a place to just handle calls. Today, there is click-to-chat, email, text, callbacks, and all the digital channels customers use. The importance of customer experience and loyalty has become more important than ever, and technology is improving and changing rapidly. Our goal at NiCE CXone is to help our customers build lasting relationships with their customers because we understand the value and importance of satisfying customers.
If you have great tools but can’t use them effectively, it’s like having a Lamborghini parked in a school zone – regardless of the luxury car’s top speed, you’re not going to get anywhere fast.
