Contact center customer experience (CX) leaders say adapting to client needs is the No. 1 goal driving their digital transformation activities, according to a recent report by Aberdeen.
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Transforming customer experiences
Customer experience optimization can make loyal fans of your customers while failing to continuously improve CX can make customers think you just don’t care.
When it comes to understanding customer feedback, businesses can learn so much by making an effort to understand the language of their customers.
In this age of cancel culture, businesses are caught in the crosshairs of consumers who are ready to pull the trigger if they don’t approve of what brands do.
Artificial Intelligence (AI) adoption in the contact center has lagged behind the rest of the enterprise, in large part due to its mission-critical operations.
Lately when we talk about change, we can’t help but bring up the pandemic: the change accelerator like no other. But the truth is, change was happening long before Coronavirus.
Contact center agents often face long shifts full of repetitive, mind-numbing tasks. That alone can lead to high employee attrition.
