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As the long run of The Great Resignation slowly fades away, a curious trend of quiet quitting has taken the workforce spotlight.

Huge increases in call volume caused by the pandemic stretched some agencies’ resources to the breaking point and left many citizens frustrated and without timely access to essential benefits.

Selecting new customer experience management solutions for your contact center can be like purchasing a new car.

Once upon a time it was widely accepted that contact centers in certain industry vertical markets didn’t have to worry about the service experience they delivered. Utilities and Government are two verticals that come to mind. The assumption being that if customers have no competitive choice, then why bother with the hassle and expense of good customer…

There’s a lot to like about NiCE’s latest branding effort, which was rolled out in January of this year. They’ve done a great job, showing a new look, with a new message and a new attitude about a space that is in urgent need of re-defining.

We were officially named a Leader in the 2022 Gartner® Magic Quadrant™ for Robotic Process Automation report. Gartner, a company that delivers actionable, objective insight to its executive and their teams recognized NiCE for the first time based on its for “Completeness of Vision” and “Ability to Execute”.

Having the best customer experience management software on the market can give your business a competitive edge when it comes to delivering satisfying customer service experiences.