Blog

Facing heightened customer expectations, rising competition from digital disruptors, and the trial by fire of the Covid-19 lockdown economy, enterprises are looking to accelerate their digital transformation programs.

If you’re running a large business, you’re facing extreme levels of uncertainty right now. One factor that may be weighing on your mind as you work from home in self-isolation is how strong your key vendors and service providers will be as they emerge from the other side of the current global crisis. If you’ve made a bet on an emerging technology or a startup vendor, can it deliver once this is all over?

Healthcare insurance providers have a central role in the world’s battle against the Covid-19 outbreak. As they adjust to a new reality and help members to access potentially lifesaving medical help, providers are seeing massive spikes in volumes of claims. In the background, automation tools are helping them to rapidly scale in response to the crisis. Let’s look at how the industry is putting NEVA (NICE Employee Virtual Attendant) to work.

With business continuity and crisis mode becoming the new norm as we all weather the turbulence and uncertainty of the COVID-19 storm – Attended Automation helps maintain service consistency and process efficiency, keeping your remote employees engaged and on-target.

In 2018 we brought the world’s first employee virtual attendant (NEVA) to organizations world-wide, and now we continue to revolutionize the RPA industry with a ground-breaking offering – NEVA Unlimited.

During a recent business trip I took, I had the chance to learn all about Robotic Process Automation (RPA). What I didn’t expect was the course would be held in a Car Rental Parking lot at a major international airport! Omer Fuchs, a well known expert in the Robotic Process Automation area, decided that there was “no time like the present” to explain to me and thousands of LinkedIn followers how RPA is about providing an Experience Transformation for Contact Center employees, resulting in more satisfied customers.

Agile methodologies streamline the development of attended automation robots by enhancing collaboration between business users and developers.