Blog

Many organizations and automation specialists ask or even assume that attended automation or robotic desktop automation (RDA) is as straightforward as RPA or unattended automation. My response? An emphatic NO! Simply put, attended and unattended automations are worlds apart in terms of purpose and functionality.

Today, with an increased demand for #RPA solutions spanning organizations across all vertical markets, the Automation CoE (Center of Excellence) is often faced with a heavy automation pipeline yet insufficient resources to respond quickly.

Enterprises are under constant pressure to keep pace with evolving customer expectations, intensifying competition, the need to improve employee experience, and regulatory changes – all of which also results in additional administrative expenses.

The economic effects of COVID-19 are still being realized, but one that has already become highly apparent is the need for rapid digital transformation and increased business process efficiencies within enterprises spanning all vertical markets. Even as some companies begin to transition back to the office, organizations are more conscious, than ever before, of the importance in assessing their operational efficiency and identifying opportunities to further boost productivity. Ascertaining the precise opportunities to drive improvement and greater return on investment is now a key focus area and challenge to be conquered.

Helping organizations improve the workforce experience and accelerate automation in the contact center is one of our strategic priorities. NICE is focusing heavily on growing our partner ecosystem to ensure our clients have access to cutting-edge technology and services across our platforms.

Organizations around the world are turning to robotic process automation (RPA) to become more agile and efficient in the face of increased demand and rapidly changing environments during the COVID-19 pandemic.

In light of the new work from home reality, more and more organizations around the world across various industries are discovering the power and value that robotic process automation (RPA) brings to their businesses.