The future of CX is automated
AI agents that work
Discover fully autonomous, intuitive agents that can engage every customer proactively when and where they prefer before a need arises.Automate the entire journey
Meet your customers where they are, for every step of their journey. And then be a step ahead, withCXone Mpower Proactive AI Agent.Redefine expectations with Proactive AI Agent, the only AI agent that can handle full journey orchestration across multiple channels for the lifecycle of the interaction – be it days, weeks, months, or more.
Proven capabilities
When it comes to the future of your interactions, experience matters.Real Customer Results
Powered by CXone Mpower Proactive AI Agent“Openreach has worked with NICE over the last 4 years to deploy Proactive AI Agents, which currently manage around 14.5 million customer journeys per year, 95% of which are fully automated. The ability of these Proactive AI Agents to manage real-world complexity at scale is crucial, and all consumers are engaged effectively, reliably, and without risk.
The return on investment has been greater than 200% on cost saving alone; even more important for our business, however, the customer experience is outstanding - both friendly and frictionless.”
Chris Herbert
Director, Customer Service, Openreach
