Kaiser Permanente added NICE Enlighten AI for Customer Satisfaction (CSAT) and Real-Time Interaction Guidance to streamline several components of the in-call and post-call experience.
View storyBrightens the Pharmacy Experience for Customers and Staff
Kaiser Permanente added NICE Enlighten AI for Customer Satisfaction (CSAT) and Real-Time Interaction Guidance to streamline several components of the in-call and post-call experience.
View story