NICE has been recognized as a leader in a new report from Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 20201 identifies NICE CXone as a leader in an evaluation of ten of the most significant providers and how they stack up in a detailed assessment. NICE ranks top in both the current offering and strategy categories and earned the highest possible scores in 29 of the 33 criteria.