In the recent interview I had with world-renowned futurist, influencer, and thought leader Bernard Marr, we discussed the role of AI in the future of customer experience and the three things that are driving its adoption.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Capabilities
Solutions
Support & Assistance
Workflow Orchestration
Workforce Augmentation
Service Automation
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
In the recent interview I had with world-renowned futurist, influencer, and thought leader Bernard Marr, we discussed the role of AI in the future of customer experience and the three things that are driving its adoption.
As in many other industries, the financial sector is facing several challenges that have a distinct impact on back-office performance.
One of the best things about being an adult is the requirement for numerous insurance policies,” said nobody ever
With disposable incomes becoming tighter for many, and recent changes to legislation restricting some collection tactics, it could feel like recovering debt is becoming a more challenging task for businesses.
CX technology does not always prioritize empathy during customer interactions. And some customers can’t effectively self-serve—or they prefer not to. It’s also true that certain customer groups will create a more challenging agent experience than the wider majority. One such group could include seniors.
The global business outsourcing market is forecast to hit USD 512.4 Billion by 2030, fueled by the growing need among companies to be agile, efficient, and deliver exceptional customer experiences. But the business process outsourcing (BPO) industry has undergone significant changes in recent years thanks to disruption in both demand and supply-side practices.
Aaron Rice exudes an entrepreneurial spirit, as he speaks about knowledge as if it’s currency.
