During a recent business trip I took, I had the chance to learn all about Robotic Process Automation (RPA). What I didn’t expect was the course would be held in a Car Rental Parking lot at a major international airport! Omer Fuchs, a well known expert in the Robotic Process Automation area, decided that there was “no time like the present” to explain to me and thousands of LinkedIn followers how RPA is about providing an Experience Transformation for Contact Center employees, resulting in more satisfied customers.