Blog

If you use myAgent, inTouch or inControl, you will need to connect to NICE CXone via the Internet. To function properly, those clients will need to establish an Internet connection from your computer to the NICE CXone platform. Although the bandwidth needed to support those connections is not large, and the connection is robust, it is still...

Todays contact handling needs are becoming increasingly complex. Adding the functionality of a database to your scripts allows you to create very powerful applications. Examples might include: Using customer phone numbers or account numbers to look up customer data and customize call routing. Using caller data to perform routing based upon where the caller came from. Creating dynamic systems that can...

The word refuse has such bad connotations. That girl you wanted to take to the prom, but she ‘refused’. You really wanted that car or that house but the bank ‘refused’ to give you the loan. The party your parents ‘refused’ to allow you to attend. All through life, being ‘refused’ was a...

There is a whitepaper available from ComputerWorld published by Forrester that talks about the ROI of SaaS. The whitepaper is specifically focused on CRM applications, however, the principles are the same and the analysis is sound. Registration is required for the download...but if you are interested in learning more about how to calculate a good...

The model of going to the store and buying software is dying. Where did they get the size specification for a retail software box anyway. It used to be a binder, then it turned into a cardboard box that held diskettes and a manuel. Finally, when CD's came out, the box shrunk a bit...but...

Have you ever wanted to encrypt a message or word? One simple way of creating your own encryption algorithm is to use the XOR operation. The magic of the XOR is that when you XOR two numbers or characters to each other, you will get a new character or number as the result – it is effectively...

Proper SaaS architecture is critical to preventing events such as the recent loss of data from the T Mobile Sidekick Microsoft Danger incident. This is especially important when data loss is involved. When you are running a SaaS operation, it is important to realize that the customer is paying for you to do the innovation,...