Blog

Can you believe it? It's been a whole year since we launched this blog! So I'd like to wish the blog and all those who contribute to it and read it a "Happy Birthday!" It's been an amazing year of sharing call center insights, best practices and trends. Here are just a few select highlights:We blogged a...

Today was a great day for NICE CXone! We officially opened our Asia-Pacific headquarters, located in the Philippines, with an inauguration ceremony. The office, located at the heart of Fort Bonifacio’s business center, will accommodate our engineers, sales team, technical support, and lead generation in the country. We have an existing staff in the country with plans to...

Technology is a difficult animal to handle. Often times, it outpaces our ability to manage and control it. This can create something of a Wild Wild West, where laws, standards and practices play catch up and sometimes it seems like anything goes. It is during this initial chaotic period that there can be mixed and poorly defined...

The NICE CXone Problem Solved Roadshow is moving forward as we head to our second city! The Problem Solved roadshow is a great opportunity for contact center directors and executives to learn how to improve your contact center, participate in hands-on breakout sessions and take back tips you can implement right away. It’s all about helping you solve...

There was a great infographic put together for Zendesk on the true cost of bad service. I know we have all experienced bad service before, and we always think of the cost in terms of customer loss. However, I don't see many places actually measuring the cost of poor customer service. I was really glad...

Identity and credit card theft are getting big attention these days, and if you go to any security seminars, you will leave with the feeling that you should just cut all your credit cards up and unplug your computer. This growing threat not only is a hazard to each of us personally, but it is a significant...

One of the biggest reasons people don't want to start utilizing social media is a perceived loss of control. You'll hear things like, "What if people say something mean/negative/untrue/?" and "What if I don't like what they say?". Here's the truth: you never had control of the social conversation. It's out there. It's happening. And if you're...