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Holiday shoppers seem to come in many forms - there are the Black Friday shoppers (way to scary for me), the early shoppers (one Facebook friend had all of her presents purchased and wrapped before Halloween), the "hit every store in a 100 mile radius shoppers" and the online shoppers. I fall into the last category. I...

Last week, I had the opportunity to attend this year's Cloud Security Alliance (CSA) Congress, in Orlando Florida. The CSA is a non-profit organization whose mission is to promote the use of best practices for providing security assurance within the Cloud. NICE CXone became a corporate sponsor of the CSA this year, and I have since...

There’s an entertaining series on the Discovery Channel called MythBusters, which "mixes scientific method with gleeful curiosity" to test long-held, but often erroneous, theories. A typical recent experiment evaluated whether when you "get cold feet," your feet really get cold. A number of unsubstantiated myths have likewise been developing around cloud-based communications services (often propagated by...

As I've been daydreaming of pumpkin pie and turkey lately, I've also found myself reflecting back on the many things in my life I'm thankful for. My actual "thankful" list is much longer than there is room for here on this blog so I'm sticking with just a few of my top items... My fabulous colleagues...

Remember that old TV commercial for orange juice? The headline was: It Isn’t Just for Breakfast Anymore. Well that line has been on my mind over the last week. I did many press and analyst interviews over the last 7 days with my new friends at Verizon, announcing our partnership and their new Virtual...

I’m very happy to share with all of you the details of an announcement we made this morning - Verizon is teaming with NICE to offer an advanced suite of cloud-based Virtual Contact Center services. Nine out of 10 of the world’s leading financial firms and countless other world-class businesses rely on Verizon’s Contact Center solutions to...

It's common knowledge that gaining and sustaining a competitive advantage today requires a top-notch customer experience. The breadth of the customer experience across all touch-points can make this seem like a daunting task. As a result, many business leaders feel overwhelmed by the prospect of reengineering the customer experience and do nothing—or focus on one siloed element...