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We had a great response to Wednesday's blog with our Top 10 list from the Early Morning Show at ICUC 2011. I thought I'd dig back into the archives and share the Top 10 list from ICUC 2010. The great thing about it is that lists like these hold up quite well over time. Today we have...

This is not really a technical discussion about security or VOIP or networks, like my usual blog posts. It’s really a short admonition about finding balance, and the importance of knowing what is truly of value. It’s a holiday story of sorts. The Elephant is that one thing that is most important to you...

Every year at our inContact User Conference (ICUC) we have a really fun general session called The Early Morning Show. It's a talk show style show featuring the usual fare of talk shows - celebrity guests, games, and, of course, a Top 10 list. I'd like to share with you the Top 10 list we featured at...

Every now and again you get to be a part of something that's truly great. I've had such an opportunity this year as I've had the pleasure to work with Frost & Sullivan as they put together their "Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis". The report analyzes and compares the TCO of the...

In the first two installments of this series, we discussed myths that are used to dissuade companies from choosing cloud-based communications solutions. In the first blog we discussed the differences between public and private clouds and whether a cloud solution means a forklift upgrade. The second installment challenged myths related to security and reliability in...

We recently announced our new data centers and European infrastructure in Frankfurt and Munich. I led the team that deployed the infrastructure to those two German locations and, although it was a whirlwind of activity from many internal sources with a few roadblocks along the way, I was appreciative of what we learned and how the...

Last week, we began a three-part series exploring myths that are sometimes used by on-premises solution vendors to create "fear, uncertainty and doubt" about moving communications, and specifically contact center applications, to the cloud. If you didn’t see last week’s blog, it addressed two related misperceptions, "There’s No Difference Between Public and Private Clouds" and "Moving...