Blog

This last week I was able to attend the Black Hat USA conference in Las Vegas. As a matter of information, Black Hat is a premier security conference that occurs, not just in the USA, but globally as well, with annual events in Abu Dhabi, Barcelona, Las Vegas and Washington DC. The term black hat...

You don't talk to very many people these days who are counting down the days until their driver's license expires so that they can make a trip to the DMV. Nor do people wait with bated breath for the chance to interact with TSA at airport security. The reason is simple: these groups aren't well known for...

In my role as mom to a 6-year-old, rambunctious boy, I find myself constantly navigating the tough waters to help him discern fact from fiction and myth from reality. Is Santa Claus real? Should I lie about what I did to save myself from punishment? Will the Tooth Fairy really visit him at night? The truth of the...

I would like to take a moment to thank our Customer and Partners who joined our July Webinar on optimizing your Contact Center using Hours of Operations. Participants learned how to control contact center hours through centralized profile-based application. Highlights also included easy holiday management and partial working days. Our next event is on August 9th, at...

I would like to take a moment to thank all of our partners and customers who joined our June Webinar on Reports 2.0. We had fantastic participation for this event and I am excited to announce that more is to come! Going forward, NICE CXone’s Education Team will be hosting these events on a regular basis. Please join...

I keep a Magic 8 Ball on my desk to help me predict the future. While it has a surprisingly high success rate in forecasting things to come, it hasn't yet been able to tell me what the future will hold for the contact center industry. (It's really more of a "yes," "no," "it is highly unlikely"...

I am not paranoid, but I am cautious and concerned about the steady encroachment into our private lives, enabled in large part by the every growing and ubiquitous nature of our technology. Maybe it is just me, but here are a few stories that demonstrate why each of us should be concerned about our digital trail. Drones...