Imagine lining up for a race before a sea of spectators. You take your mark. The race starts, the adrenaline spikes, and you’re off like a shot, putting everything you have into your legs and muscles to take you as far and fast as you can go.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
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91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Agent Notetaking
Instantly summarize interactions - accelerating resolution times and agent efficiency.
Grow Revenue
Boost conversions and win rates to accelerate growth
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Create a workplace of truly engaged employees
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Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
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Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
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Empower agents to provide better experiences
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Leverage AI and automation to increase agent retention
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Elevate experiences by moving operations to the cloud
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Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Imagine lining up for a race before a sea of spectators. You take your mark. The race starts, the adrenaline spikes, and you’re off like a shot, putting everything you have into your legs and muscles to take you as far and fast as you can go.
In part one of the blog series, we summarized how AI is augmenting today’s WFM team. We also took a small peek into the future to imagine where AI might be taking us—more to come in part three.
In our CX One on One series, we meet dynamic and talented team members behind the scenes at NiCE representing all the facets of the leading customer experience (CX) AI platform. We recently sat down with Jennifer Passini, Ph.D., director of business consulting, customer logistics support.
Skynet (“The Terminator”), HAL 9000 (“2001: A Space Odyssey”), VIKI (“I, Robot”), Ultron (“The Avengers: Age of Ultron”), Ava (“Ex Machina”), Agent Smith (“The Matrix”), David 8 (“Alien: Covenant”). Pop culture is littered with examples of the potential perils that can happen when AI runs amok.
My preschooler graduated this year and will head to kindergarten this fall. Of course, there are many more milestone celebrations to come but I always find inspiration in graduation ceremonies—regardless of whether it’s preschool or college.
The NCAA Women’s March Madness tournament had everyone on the edge of their seats. Phenomenal players like Caitlin Clark drew crowds and high TV ratings alike by providing the ultimate experience for spectators and fans (myself included).
Continuous. That is the most apt word to describe how people interact with the world around them. Everything bleeds into the next experience.
