Overview
When Connecticut residents need help, they turn to the United Way of
Connecticut. The non-profit organization is a critical link in connecting state
residents to essential services such as utility assistance, food, housing, child
care, elder care and much more.
It operates multiple 2-1-1 services, which are information referral lines that
connect callers to essential health and human services, 24 hours a day,
seven days a week.
In times of disaster, 2-1-1 is one of the first lines of community support.
During the COVID-19 pandemic, it experienced massive increases in call
volume. Agents addressed callers’ concerns, from “What is COVID and what
do I need to do?” to “I can’t pay my rent this month” and “I’m worried about
feeding my family.”
