Overview
NICE Automation Finder is an AI infused, home grown NICE innovation, designed to accurately
pinpoint specific business processes that are ripe for automation. It is a scientifically driven
approach rooted in accurate data analytics and embedded AI.
Automation Finder works with real and
relevant employee desktop data that
matters, by capturing and tracking their
day to day tasks and desktop activities. It identifies process sequences and
variations, performed by employees, with
the biggest ROI potential based on several
parameters, such as: frequency, process
handle time and manual action types. It leverages intelligent cognitive
technologies such as: Desktop Analytics
and Unsupervised Machine Learning.
