Overview
Have you ever contacted a customer service center and wondered how they knew what you needed before you did? The answer lies in their trove of data and their magical ability to uncover key data insights using AI. Advanced AI-enabled speech analytics empowers front line agents to better engage and anticipate needs of customers—delivering the wow experience. Speech analytics also improves customers’ ability to self-serve for fast resolution.
In this session, you will learn the secrets behind these wow experiences:
- Quadrant Knowledge's market analysis of speech analytics solutions
- How AI-enabled speech analytics is delivering just-in-time information to key stakeholders
- Recommendations on selecting and adopting AI-enabled speech analytics
- Case studies from today's leading organizations