Overview
The revised Markets in Financial Instruments
Directive (MiFID II), which has been in effect
from January 3, 2018, introduced major
changes for financial institutions regarding the
data they store, collect and disclose. It forces
financial institutions to invest in defining their
governance processes for recording systems,
and to adapt their recording approach to
ensure specific details are recorded as per the
directive. Organizations that largely focused
their compliance efforts on voice recording, will
now have to accept a more complex compliance
reality, and expand and apply their voice
recording practices across all digital channels.
